Shipping Policy
Order Processing Time
Orders are processed within 1–3 business days.
During peak seasons (Christmas, Mother’s Day, promotions), processing may take a little longer.
Shipping Times
Australia
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Standard Shipping: 6–12 business days
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Express Shipping (if selected): 4–8 business days
New Zealand
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Standard Shipping: 7–14 business days
These are estimates and may vary due to customs, delays, or high-volume periods.
Tracking Information
All orders include tracking.
Tracking numbers are emailed once the order has been shipped.
Wrong Address Disclaimer
Customers are responsible for ensuring their shipping details are correct.
If the address is incorrect:
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We cannot reship or refund until the item is returned to us (if it returns at all).
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Additional reshipping fees may apply.
Shipping Delays
We are not responsible for delays caused by:
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Customs processing
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Weather events
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Courier delays
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Peak shopping seasons
Lost or Stolen Packages
If tracking shows "delivered" but you did not receive your package:
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Contact your local post office first
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Then email us at luxecurlaustralia@gmail.com
We will assist you, but we cannot issue refunds for packages marked as delivered.
Unclaimed / Returned Packages
If a package is returned due to:
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Non-collection
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Incorrect address
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Refusal upon delivery
A $20 AUD handling fee may apply.
International Customs Fees
Buyers are responsible for any customs charges.
These are not included in product or shipping costs.